There are times when you connect to the network via ethernet cable but no internet access. We know experiencing internet issues can be frustrating. So if you’re stuck in this situation, we’ve got you covered.
When you connect a computer to an internet network via ethernet cable, you will see a message saying ‘”no internet access” or something similar. This usually happens due to various reasons. It can be because of faulty hardware, software issues, and bad connections.
Whatever the reasons may be, we have solutions for you to try out. We’ll start with the most straightforward steps to more complicated ones. Come along!
Why am I connected but don’t have internet?
As mentioned above, there could be a lot of reasons for this problem. Here are some of the possible reasons why:
- A damaged cable or damaged ethernet port
- Loose ethernet cable
- The router or modem has outdated firmware
- Internet outage on the internet service provider’s end
- Problem with your computer’s network settings
These are only some explanations for why you have problems with your network connections. Before you try the solutions below, try to troubleshoot first.
Easy ways to fix ethernet problem
Here are the steps we’ve gathered to help you fix this problem. If you’ve figured out the actual problem, jump right into the solutions below.
1. Check for loose or damaged ethernet cables
If your wired connection is not working properly, one thing you can check is whether there are any loose or damaged ethernet cables.
First, make sure all of the ethernet cables are plugged in securely. Then, check for any obvious signs of damage, like frayed wires or cracked connectors.
If you suspect a cable is damaged, try replacing it with a new one to see if that solves the problem.
2. Check if there are damaged ethernet ports or any hardware
If any of the ports are damaged, or if any of the hardware is malfunctioning, that could cause the problem.
To check the ports, ensure that they’re firmly plugged into the wall and your router. Then, unplug and replug the cable back into the port to see if that solves the problem.
If that didn’t work, try plugging the cable into another port to see if that makes a difference.
If there are damaged ethernet ports or any hardware, you will need to check if any replacements are available. If there are, you will need to purchase them and install them.
But before you buy anything, try the following steps first.
3. Restart the router or modem
If the steps above don’t apply to you, try restarting your router. This step often fixes the problem, as it resets the connection between your router and your device.
- Turn off your router. Press the power button, then wait for it to turn off entirely.
- Unplug it from the power source.
- Wait for 2-5 few minutes.
- Plug the router back in and turn it on.
- Reconnect the devices to the router.
This would typically solve the problem. But if it didn’t, try the next step.
4. Enable the ethernet cable on your computer
If the steps above didn’t work, the ethernet cable might be disabled on your computer. Turn on your computer for this step and whether you’re a Windows or macOS user, follow the steps below.
- Type Network Connection on the search bar.
- Check the ethernet’s status.
- If it’s disabled, right-click then click Enable.
- If it’s enabled but says “Unidentified Network,” right-click.
- Then click Disable.
- Right-click again, then choose Enable.
- Click the Wi-Fi icon.
- Choose Open Network Preferences.
- Check the ethernet status.
- If it’s disabled, right-click and choose Enable.
5. Run the Network Troubleshooter on your Windows computer
If the steps above still don’t work, try running the Network Troubleshooter on your Windows device.
- Click Start.
- Then go to Settings > System> Troubleshoot> Other Troubleshooters.
- Choose Network Adapter, then click Run.
- Follow the troubleshooting steps and see if that fixes the problem.
- If the problem is fixed, restart your router or modem.
If that didn’t work, see if any of the things below apply to you.
What if the Wi-Fi or ethernet connection doesn’t give access to the internet?
If the steps above didn’t work, here are other reasons why you don’t have access to your internet.
- Bad internet configuration.
To fix this problem, ensure you have the username and password from your ISP. Then, open the router interface (or app) and look for the Quick Internet Setup (or similar).
Follow the instructions to re-run the configuration wizard and insert the proper info. After that, you should be able to connect to the Internet.
- The connected device might be in the router’s blocklist.
If you want to unblock a device from your router, you can access the router interface from another computer.
Then, select the blocked device from the list and either disable the Block Internet Access option (in the case of Asus routers). Or you can remove the device from the blocklist (if you use another router brand).
- The device is disabled or blocked using the Parental Controls.
To fix this, you have to remove the device from the list or disable scheduled Internet access. You’ll need to access the router app or web-based UI.
The process usually differs for different brands. You can do it on the Nighthawk App if you have a Netgear router. If you’re using TP-Link, you can do this step on the Tether App.
Just follow the steps on the app, and it should fix the problem.
Hopefully, fixing those things will solve your internet connection problems. But if not, you’d have to contact your ISP. The worst-case scenario would be replacing your current router.
When should you contact your provider?
If your ethernet connection still doesn’t give you access to the internet, you should contact your internet service provider as soon as possible.
There could be a problem with your device, or there could be an issue with your account. Your provider will be able to help you troubleshoot the problem and get you back online.
Having an Ethernet connection but no Internet access is a common problem that can be complicated to fix. We hope we have helped you fix your Ethernet connection issues so you can get back to work!
If you still have issues with your internet connection, be sure to contact your Internet Service Provider. You can also contact an IT professional if you’re not sure how to proceed.
Table of Contents
- Why am I connected but don’t have internet?
- Easy ways to fix ethernet problem
- What if the Wi-Fi or ethernet connection doesn’t give access to the internet?
- When should you contact your provider?
- The Bottomline