So it’s normal to be concerned when you see something’s wrong with it. For example, seeing light that goes out after 90-180 seconds is normal. But if the light is stuck for more than 8 minutes, you might need to check a few things.
We’ve got you covered! Troubleshoot your Netgear Orbi and solve them with these simple steps.
Table of Contents
What does the blue light mean?
Generally, seeing a blue light on your Netgear router is normal. It means that it’s on and ready to use. But you need to look out for two things: solid blue and pulsing blue light.
If you see a solid blue light that goes off after 90-180 seconds, it’s normal. It means that your satellite and router have a good and stable connection. But if it stays solid blue for more than 8 minutes, there must be something wrong with your wifi network.
Now, if you see a pulsing blue and magenta, it means that the connection is poor or blocked. Remember that your router can only connect for a few square meters. So make sure that your satellites are always within the right reach.
How to fix the stuck solid blue light
Different factors can cause the stuck solid blue light. We will help you go through the recommended solutions one by one. Just make sure to be very patient during the process.
So before calling Netgear tech support, try these solutions.
Place your Orbi in a good area
You might not know it, but your Orbi should be in a good location. Make sure that the Orbi satellite is 3-4 feet above ground level.
Check the cables
Inspect all the cables in your Orbi satellite. A loose cable can interrupt the entire network. So check all cables, see if all ends are connected properly.
Reboot your Netgear Orbi satellite
Rebooting is the first aid to your problematic satellite. It will help your device remove any internal issues that affect the router’s performance.
Turn the satellite off for a few minutes, then turn it back on. The blue light will reappear, but it should disappear after 90-180 seconds.
If that didn’t work, try to reboot it a couple of times. If the blue light is still on and stuck, try the next step.
Restart your Orbi network
If rebooting the satellite didn’t work, try restarting the entire Orbi network. You need to turn off your Orbi router, modem, and all Orbi satellites. Here’s how to do it:
- Turn off the modem, Orbi router, and Orbi satellite. Then disconnect it from the power supply.
- Reconnect the modem and turn it on. Wait for it to boot and stabilize. It usually takes about 2 minutes.
- Connect the Orbi router to a power source and turn it on.
- Connect the satellite and turn it on. Wait for them to boot and connect.
Now you have successfully restarted your Orbi network. This time the blue light should go off after 3 minutes or so.
Still didn’t work? Try the next step.
Sync both routers and satellite
This process is somewhat similar to the previous step, but here’s what you need to do:
- Ensure that the satellite is plugged into a power source. Then, turn it on.
- The satellite’s ring should have a white or magenta light.
- Press the SYNC button on your router.
- Press and hold the SYNC button on your satellite for 120 seconds.
- Wait for 3-10 minutes to complete syncing. While the devices sync, the satellite should show a white blinking light.
If the syncing is complete and successful, the light will turn solid blue. Then it should disappear after 90-180 minutes.
If the syncing is unsuccessful, it will turn magenta. If that happens, try this next solution.
Check your Orbi’s firmware
Users reported that the stuck blue light problem went away after updating their firmware. You can update your firmware through the admin dashboard.
This step will take some time but doesn’t interfere with the entire process. Here’s how you can do it:
- Log in to your Netgear Orbi router. If you don’t know how, check it here.
- Go to the “Admin Dashboard” and click “Menu.”
- Then click/tap these in order:
- Firmware update
- Online update
- Click/tap on the check button. Your router will search for a new firmware upgrade.
- If a new firmware version is available, click/tap the “Upgrade All” button. This will start the firmware update.
- When the firmware update finishes, the router and all satellites will restart.
- Wait for them to boot completely and reconfigure the router.
This step should solve the steady blue light problem. But if it’s still not fixed, it might be best to call Netgear tech support.
The Bottom Line
Having a Netgear Orbi at home makes browsing the internet is very efficient. It also keeps all wifi-reliant devices up and running.
So don’t let your home slow down. Fix your Netgear Orbi satellite and router with these steps, and you’re good to go!
See more Troubleshooting Tips Here
Do you know any other Orbi troubleshooting tips? Share them with us in the comments below!